Please note that we only accept refunds for an item when the service provided has deemed to have fallen below our standards deemed at our discretion. To initiate this, please contact us at email@example.com
The same NO REFUND policy applies to 3, 6 and 12 month subscription options. As you are paying for several months in advance, you are automatically receiving a discount which we have applied on the 3, 6 and 12 month options. Plans longer than 1 month cannot be cancelled or refunded mid-way – you agree to see out the full length of the plan that has been pre-paid.
Any REFUNDS are under full discretion of our Biscuit Baron Support Team who will be happy to help at firstname.lastname@example.org or by contacting us through any of our social media channels. Please note that due to integrity and confidentiality this will be carried out in the private section of any site.
At the discretion of The Biscuit Baron any returned payment for a subscription will be subject to a cancellation fee. This is to cover the costs to The Biscuit Baron of charging the payment in the first instance.
Please contact our support team at email@example.com about any issues you are having with the content of your box. Our Support Team will be happy to help and find the best solution for any Damaged, Missing or Faulty items that you have received. Please make sure that when you email our support team, that you attach clear pictures of any damaged or faulty items so this issue can be resolved as quickly as possible.
Please note that if you are enquiring about your missing box, it can take up to 5 working days within the UK and up to 4 weeks internationally for shipping before you receive your box. Customs internationally may sometimes delay your box for inspection.
We cannot class a parcel as LOST until 4 weeks have passed both in the UK and internationally.
90 Days Policy:
Please note that if you have not contacted us with a delivery issue or a fault of your order within 90 days after dispatch of your order, you will no longer be eligible to receive a refund. Your first contact with us needs to be within 90 days after dispatch, if a parcel has not arrived or something was damaged in your box. Once 90 days have passed, without contact from the customer, this policy will apply.
Support Cancellation Policy
The Biscuit Baron Ltd retain all rights to cancel a customers order / subscription if a certain criteria has been met: 1) Customer claims parcel has been lost in transit on several occasions / becomes a regular occurrence. 2) Customer is uncooperative and/or threatening towards a member of the support team. 3) If any kind of fraud or foul play is suspected on the customers account.
All our boxes are shipped on the 15th of each month, although may be as late as the 17th on occasion, for example if the 15th falls on a Sunday and public holidays delay postal services.
Subscription products shipped within the UK will typically arrive 3-5 days later, based on the normal shipping times of our carrier. If there is an exception to the normal shipping schedule, you may be notified with a revised shipment arrival date.
All our parcels are tracked to the local delivery depot of Royal Mail in the UK and are typically delivered the day after the parcel is tracked here. This is where our liability ends and further investigation into missing parcels are between the customer and that local Royal Mail depot, therefore they should get in touch directly with Royal Mail should they have any queries about their parcel.
Risk of Loss
All products purchased from us will be shipped by a third-party carrier. As a result, title and risk of loss for all products will pass to you upon our delivery to the carrier. You are liable for submitting the correct shipping address.
All changes to shipping address must be submitted at least 24 hours prior to the 1st of the month (when orders are renewed).
The Biscuit Baron LTD is not to be held responsible for any lost, stolen, melted, damaged, or destroyed items because of the shipping process
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org
Handling Customer Complaints and Suggestions